Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT
927
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Beversbrook Medical Centre
2022-05-16
Person
4
5
0
16th May 2022
I completed a Dr Link over the wk end and I was contacted first thing Monday morning, I was given an appointment the same day wry pleased
Thank you
Suggested improvements
I understand telephone lines are busy but the online routine is working
16th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you so much for taking the time to write this review, we are delighted to hear your positive review regarding the Doctorlink service that we offer. With best regards - Julie Taylor - Patford House Partnership
Beversbrook Medical Centre
2022-05-14
Person
2
5
0
14th May 2022
Required an urgent (private) appointment for progress with an adoption process. Handed a letter to reception in March. Two weeks later, called in to check on progress of appointment to find letter unopened still behind reception. A week later received a text message with an appointment date if 11th May. Others going through the progress in Wiltshire were able to get appointments in days, where as we had to wait more than two months at Beversbrook. Speaking to the adoption agency, this was the longest wait they’d heard of. Very poor service .
Suggested improvements
Opened a processed the letter quickly, respond to our calls/emails, processed our request quicker than two months, not charged my wife and I separately for attending the same 20-minute appointment (£120 each!). Overall a very poor service.
16th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you for taking the time to write this review and we are very sorry to hear of your dissatisfaction. I would welcome the opportunity to look into the matter further in order to investigate the timeframes offered here. If you would like to email me on julie.taylor167@nhs.net I would be pleased to follow this up to ensure that improvements are implemented. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership
Beversbrook Medical Centre
2022-05-11
Person
1
5
0
11th May 2022
You are asked to use the system on line service, which is great when the queries are responded too. I have some on my account from Lockdown which have never been read!
My husband sent one that was only not read but was deleted and when asked about this wasn't responded too either.
In general the surgery as a service is improving but it's things like this that let it down.
Suggested improvements
Read and respond to the messages, this saves the patients from chasing and the surgery staff time.
12th May 2022
Response from Beversbrook Medical Centre
Good Afternoon Dear Patient - Thank you for taking the time to raise this issue, your feedback is welcomed. If you have time to email me the specifics on julie.taylor167@nhs.net I would be really happy to investigate further. It is possible that some "housekeeping" may need to take place with regards to the lockdown/older messages and I would be really keen to discuss this further with our patient services manager. We are really pleased to hear that despite this you do feel that in general the surgery service is improving, so thank you again. Julie Taylor - Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-05-11
Person
4
5
0
11th May 2022
Still challenge for call/face to face appt - use dr link and tells you to call an ambulance take a symptom out and self manage
Good messaging responses
Suggested improvements
More face to face/call availability for o discuss comcerns
12th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient, Thank you for taking the time to write this review. If you would like to contact me via julie.taylor167@nhs.net I would be able to plan an appointment with our patient experience handler Paula. She is here specifically to help patients and would be able to discuss all the options that are open to patients, including the many features available to patients via Systmonline that you may not be aware of. With best regards - Julie Taylor - Complaints Lead, Patford House Partnership
Beversbrook Medical Centre
2022-05-10
Person
4
5
0
10th May 2022
Still have problems getting through on the ohone
Suggested improvements
Phone calls taking to long
11th May 2022
Response from Beversbrook Medical Centre
Good Morning Dear Patient - I am really sorry to hear of the phone difficulties you are having. We have a dedicated member of our team here to specifically help with matters of this nature. If you would like to email on julie.taylor167@nhs.net I would be very pleased to ask Paula to contact you to see how she can help improve your patient experience. Many thanks - Julie Taylor - Complaints Lead, Patford House Partnership
Resources
Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s